Refund policy
Return & Refund Policy
Returns
We want you to love your Range & Roses Mercantile purchase. If you need to return an eligible item, please review the requirements below.
Eligibility
Returns are available for U.S. orders only.
To qualify for a return, items must:
- Be unworn and in original condition
- Have all original tags attached
- Be returned in the original garment packaging with the SKU label
- Be requested within 7 days of delivery
- Be shipped back within 7 days of submitting the return request
For orders shipped in multiple packages, the return window begins after the final package has been delivered.
Exchanges
We currently do not offer exchanges. If you need a different size, color, or style, you may return the eligible item and place a new order.
Return Shipping
Return shipping is the customer's responsibility unless the item was damaged or the incorrect item was shipped.
Refunds
Once the returned package is received, please allow 5–7 business days for the return to be processed.
Approved refunds will be issued to the customer's original payment method.
Shipping and handling charges are non-refundable.
Items returned without meeting the requirements above may be subject to a 20% restocking fee, or the return may be declined.
Final Sale / Non-Returnable Items
The following categories are not eligible for return:
- Beauty products
- Bodysuits
- Face masks
- Intimates/Lingerie
- Jewelry
- Swimwear
- Open-pack wholesale orders
Damaged or Incorrect Items
If you receive an item that is damaged or you received the wrong item, please contact us as soon as possible so we can help resolve the issue.
How to Request a Return
Please contact us through our Contact page to request a return. Include your order number and the item(s) you would like to return.